ClientTouch.com | Privacy Policy

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Privacy Policy

Privacy Statement

At ClientTouch.com ®, we respect and protect the privacy of our customers and those who use our website. The following Privacy Statement provides details about how your personal information is collected and used. This privacy statement applies to the ClientTouch.com website, products and services that are located in, but not limited to the crossdigitstechnologies.com and clienttouch.com domains.

Information Collection and Use ClientTouch.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ClientTouch.com collects information from our users at several different points on our website.

Our website offers several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our software and services. These registration forms enable users to opt-in to ClientTouch.com’s mailing lists and require users to give contact information (such as name and email address). We use this contact information to send information about our company and our products and services. Notice is given at the point of collection to enable users to choose whether or not they consent to the usage terms. Those who have signed up and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time (see the choice/opt-out section below).

We also keep track of activity on our website via log files stored on our web servers. We collect information such as IP address, browser type and version, and pages you view. We also keep track of how you got to our site and any links you click on to leave our site. We use our logs of your website activity to assist us in offering you a personalized Web experience, assist you with technical support, diagnose problems with our server, administer our website, and to tailor our product and service offerings to you.

Security and Privacy We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect sensitive account information such as credit card numbers, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol.

ClientTouch.com takes care to reinforce the importance of our website visitors' security and privacy among our employees. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). The contracts prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also disclose information to partners who introduced you to ClientTouch.com’s services in order to ensure they are properly compensated for their efforts. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.

Cookies and Web Beacons
We use a variety of technologies on our sites. Among these are cookies: a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember your browser in the future. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a unique number. When you visit our website, open our email, or encounter our services online (perhaps on a customer's website) we may send you a cookie. Cookies may be used in many ways: they allow us to verify the login status of customers using products or services linked directly with our website, track point of entry to point of registration for those users participating in our affiliate signup programs, and track and measure the success of a particular marketing campaign. Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our website easier by recognizing you when you return and helping to provide you with a customized experience.

Usage of a cookie is in no way linked to any personally identifiable information while on our site. You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within our website. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org.

Some of our web pages, emails, and other online content may contain electronic images known as web beacons, also known as single-pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our web pages, seen our ads, or opened our email. Web beacons collect only limited information, such as a cookie identifier, time and date of Ă page being viewed, and a description of the page on which the Web Beacon resides (the URL).

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we record this individual response to allow us to customize our offerings to you.

Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Online AdvertisingWe also use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partners; they enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. With both cookies and web beacons, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Choice/Opt-outClientTouch.com’s Anti-Spam policy tolerates only permission-based email. In addition, users always have the opportunity to opt-out or change preferences via a link in the footer of all non-transactional email messages. These options are made available when you sign-up for our email lists and in email messages delivered from our company. Alternatively, you may email us at support@clienttouch.com If you believe that you have received an unsolicited commercial email from ClientTouch.com on behalf of any of our customers, you may report it to us at abuse@clienttouch.com
Some communications (e.g. important account notifications and billing information) are considered transactional and are necessary for all Client Touch.com customers. You must cancel your ClientTouch.com account to unsubscribe from these communications. To cancel your ClientTouch.com account, please email us at support@clienttouch.com.

LinksSome of our sites provide links to third-party websites, such as those of our business partners and online advertising partners. While on these sites, ClientTouch.com or its partners may collect information about you. Because ClientTouch.com does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information

Notification of Changes This policy is in effect as of September 2009. If we decide to change our privacy policy, we will post those changes on the ClientTouch.com Website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Set up Live Demos

ClientTouch.com has the ability to make your follow up system easy and affordable. ClientTouch.com has made this application one of the easiest to use in the market. The “It Makes Sense” way we built this tool will make it easy for you to start following up with your prospects and clients immediately.

Let our expertly trained technicians walk you through a demo of the easy, “It Makes Sense” process for creating long lasting email campaigns. Contact us by email or by phone or just fill out the page below to get started.

Name :
Company :
Title :
Phone No :
Email :
Comments:

Organizations/Sales Teams

Now you can connect your sales team or organization that works together to maximize referrals, sales quotas, and the bottom line.

You will be able to manage accounts between sales people. You will have the ability to transfer clients from one sales associate to another. You will have the ability to assign a sales person to an existing client base if a former sales associate can no longer manage their accounts. You will be able to add and delete sales associates to an organization.

View Users

You will be able to create reports that show how many prospects were added to a database by each sales person. Create a report, by each sales person or by group that shows how many prospects were converted to clients.

(Show Thumbnails of Report page)
To save time and effort, templates and campaigns created by individual sales persons can be shared throughout the organization. This way you can use the templates that look the best, have the best information, or just save time for a new sales person to get started.

View Templates

Reseller

ClientTouch.com is a new and innovative way to stay in touch with prospects and clients. The way we do this is different than any other sales tool on the market. And the best thing about it is….IT WORKS.

We are looking for one or two motivated sales people in your city to become resellers of our product, whether you market our product part time or full time. We will help you make a monthly income that grows as your client base grows and you earn an income for as long as your users use our product. After using this tool, and if you are interested in making a generous, monthly residual income in your home town, please contact us or fill out the information below.

Name :
Company :
Title :
Phone No :
Email :
Comments:

Why ClientTouch.com?

A study done by the Association of Sales Executives revealed:

48% of sales people never follow up with a prospect.
25% of sales people make a second follow up and stop.
12% of sales people only make three follow ups and stop.
10% of sales people make more than three follow ups.

2% of sales are made on the first contact.
3% of sales are made on the first follow up.
5% of sales are made on the second follow up.
10% of sales are made on the third follow up.
81% of sales are made on the fifth to twelfth follow up.

Each stat clearly shows a path to success is consistency in your follow up strategy. Once or twice is just not enough. You heard the phrase, “90% of money earned is by 10% of the sales professionals and 90% of sales people make 10% of the money.” The 10% have a secret of success and that is consistent follow up with prospects and clients. And they keep following up over and over again.

ClientTouch.com will make it easier for you to follow up with your prospects and clients by automating how you send out your emails. Just by entering a contact in your database, you will be consistent touch over an extended period of time with barely lifting another finger.

Why Follow Up Sometimes Gets Neglected
After asking many small business owners & sales persons the reason they don’t follow up you can often hear responses such as, "I know I should do it but I just procrastinate too much", or "We’re usually too busy to do a lot of follow up", or “I have too many prospects to be able to keep in touch with them all.”

These responses automatically set off red flags that they lack a systematic process for following up. The problem is not that they don’t have the capacity to follow up with prospects; it’s that they don’t have a system in place to do it.

The typical sales person may send one follow up email, mail out a single brochure or catalog, make one follow up call, or send out one fax, and then sit back and wait... Wait for the prospect to visit their web site, place an order, email with further questions, or take another desired action. Even seasoned sales people that are keenly aware of the value of follow up sometimes neglect this crucial activity.

Offline follow up, of course, is more time-consuming and expensive than online follow up, considering the time and expense involved in long distance phone and fax calls, mailing or shipping of marketing materials, and so forth.

Due to its speed and extremely low cost, email could be considered the ideal follow up marketing tool. However, without an efficient system for implementing email follow up like ClientTouch.com, problems can still arise.

Why the Need for Follow Up?
It's a fact that most people typically don't buy (or take other desired action) as a result of an initial marketing contact, even if they are perfectly targeted, prime candidates for the offer.

What's more, it's not unusual for some follow up marketing contacts to generate approximately the same percentage of sales or other desired action as the initial contact.

There are a variety of things that can prevent prospects from taking desired action as a result of initial marketing contact. For instance, they may....

have forgotten about your offer;
simply be procrastinating for one reason or another;
have misplaced your offer, or in the case of email, accidently deleted it;
be swamped with so many other things to do that they haven't yet found enough time to act;
be distracted by information overload or other things in their very busy lives that they missed your first contact entirely;
not yet have enough information to decide what to do about your offer;
not have enough money to buy at this time;
haven't yet developed enough trust in you;
Or any number of other reasons.

You've probably heard the following cliché before, but it's worth repeating: "Marketing is a numbers game." The greater number of contacts you have with a prospect, the greater chance they will finally act on your offer.

Different prospects will, of course, be at various stages of the sales process. Some may be just one follow up contact away from acting on you offer; other prospects may require several more contacts before they finally act. The question is, “Will you persist at follow up long enough to motivate your real prospects to act on your offer?”

Follow up may seem like a mundane activity, but if you want maximum sales (online or off), you should seriously consider implementing a systematic follow up system. Otherwise, you're probably wasting a significant percentage of resources you invest to acquire your leads, and are overlooking a gold mine!

But don’t be disheartened if you’re among the 90% of business owners and sales people that don’t do any follow up. The good news is you have ample room for profitable improvement. Consistent follow-up creates a predictable and profitable stream of prospects and customers that buy. Sales people who do follow-up with prospects and clients enjoy higher conversion rates and a higher percentage of referrals than those who don’t.

What Does a Good Follow Up System Look Like?
A good follow up marketing system should have three attributes.

It should be systematic, meaning that the follow up process is done the same way every time.
It should generate consistent, predictable results.
It should require minimal physical interaction to make it run, meaning it should be able to run on autopilot.

Sounds like a dream come true for most small business owners and sales people doesn’t it? Not only can it be done, it can be done every day. The secret to "follow-up marketing" is to make it automatic so that you don’t have to lift a finger but the job still gets done. With ClientTouch.com, it’s simpler than ever. Automating your follow-up processes gives you more time to work "on" your business rather than "in" your business.

How to Put Your Follow Up Marketing System on Autopilot
ClientTouch.com is the key to developing a powerful follow up marketing system because it overcomes the number one reason most businesses and sales people don’t follow up. It’s the required physical interactions (i.e. printing letters, sending emails, remembering to follow up, etc.) where 99% of all the breakdowns happen in well-intentioned follow up marketing systems.

You must automate your follow up system as much as possible so that there are few physical interactions from you or your sales team with the system.

To automate your follow-ups you should consider using robotic marketing systems like ClientTouch.com. Imagine you or your sales team developing new prospects, managing current clients, or building business partnerships when contacts give their information via a personal meeting. Then, have them receive a twelve-sequence email campaign containing your most persuasive marketing messages – automatically!

Will this tool replace a sales person? Absolutely not! The sales person still has to get out there and generate prospects, build relationships through direct interaction, and cultivate prospect and client trust. This tool will help sales professionals do all this easier and more efficiently.

ClientTouch.com will boost your closing rate and dramatically increase your customer satisfaction. Following up with the automated, systematic process of ClientTouch.com allows you to leverage your time and enhance your productivity, which will result in more sales with less effort and isn’t that what you want?

Automatic Email Campaigns

ClientTouch.com is addressing the needs of sales persons and planting the seeds for increased referrals, customers, and business relationships.

Let’s face it; getting new prospects is the easy part. Keeping in touch with prospects, current clients, and business partners on a regular basis so they remember you, isn’t. “ClientTouch.com is the tool every sales person should never be without”.

What Does a Good Follow Up System Look Like?

It should be systematic, meaning that the follow up process is done the same way every time.
It should generate consistent, predictable results.
It should require minimal physical interaction to make it run, meaning it should be able to run on autopilot.

Sounds like a dream come true for most sales people, doesn’t it? Not only can it be done, it can be done every day. The secret to "follow-up marketing" is to make it automatic so that you don’t have to lift a finger but the job still gets done. That's where ClientTouch.com comes in.

After you create your most persuasive marketing newsletters, you will be able to put your client’s name and put your personal signature on each email sent at the time you choose. Whether it’s once a week, bi-monthly, or once a month, it’s up to you. You will be able to send yourself a “Salesman Only Reminder” (SOR) to remind you to call, visit, take out to lunch, or whatever you choose for that client that will automatically be sent to your email address on the day and time you choose.

All this will be done automatically as you enter in your database of prospects and clients.

HTML Email Templates

Hundreds of Email Templates and growing give you a variety of ways to stay in touch.

From member newsletters and flyers to money-saving promotions, whatever you need to tell your prospects or clients, you'll find a template for it in our template library that grows all the time. Each template offers complete flexibility—with just a click, add your logo, teasers, articles, links, promotions, and more.

Create hundreds of variations to stay fresh and to look professional in minutes.

Automated Holiday Templates

Every prospect and client entered into your database will automatically be sent holiday emails for New Year’s, Labor Day, 4th of July, Memorial Day, Halloween, Thanksgiving & Christmas.

ClientTouch.com has the ability to put their name on and your contact information for that personal touch on holiday newsletters that you can edit to fit what you want to say.

ClientTouch.com will do this automatically. You don’t have to create a holiday campaign because we have already done it for you.

(Show Thumbnails of Holiday Templates)

Two ways to Automate Campaigns

Relative Campaigns
- • These campaigns are based on the time you enter a client contact in your database. On the day you enter a client contact the campaign will send your emails out every week, bi-weekly, or every month. It really depends on your preference for each individual client.

Fixed Date Campaigns
- • These campaigns are based on what date you want each of the emails to be sent during a particular campaign. In other words, you can create a campaign that sends out emails pertaining to scheduled promotions throughout the year according to specific dates.

Automated New Client
Notifications

ClientTouch.com will have the ability to send out a “New Client” notification when you successfully obtain new clients for your company that used to be your prospects. A pre-drafted letter will be available for your use or you can edit it to make it more personal to your company.

When you convert prospects to clients within a calendar month, ClientTouch.com will send an email to your entire data base notifying them of your accomplishment. This does 2 things of value for you and your prospects:

Letting your prospects, clients, and business partners know of your growth will instill confidence in them for what you do. There is no better way for you to let your database know how good you are than to have them know that another company trusts in your ability and becomes a client. You can also reassure your current clients that your company isn’t going anywhere and that they have made the right choice in choosing you.
For the prospect, ClientTouch.com has put in a feature to help you turn prospects into clients. The feature is the “Positive Description of Company” field within the “Add Contact” page. This field is used to describe the positives of a prospect that will be email blasted to your growing database. What better incentive for a prospect to become a client of yours than to let them know that if they do become a client, you have the ability to introduce their company and services to hundreds of your clients and prospects that may need them? Every business owner loves free publicity.

Detailed Reporting

ClientTouch.com provides you with comprehensive reporting to manage your database, campaigns, and sales team.
You can create reports based on time frame, contact types, campaigns, and users within the organization.

Individual Salesperson

You will have the ability to print all reports generated
Showing list of “Salesman Only Reminders” (SOR’s) that were sent and that need to be sent.
Showing unsubscribed, link clicks, opening of emails, etc.
Showing list of contacts (All, by Contact Type, by Campaign Category, Combination of both) that lists Name, phone, email, address, current campaign, emails sent, emails left to send, and the notes so you can print this out for meetings.
Number and list of new contacts added
Number and list of prospects turned into current clients
Number and list of contacts deleted and which ones they were
Show all emails sent to include instant emails by Type, Category, and template.

Organizational Sales Manager

Show the number of new campaigns created and which sales person created them and be able to click the templates used in those campaigns to see what they look like
Show the number of new prospects entered and which sales person input them. Show number of total prospects inputted by each user as well as total users.
Show the number of prospects turned into new current clients and which sales person converted them. Show total number of converted clients by each sales person as well as total of the sales team.
Show average number of prospects inputted per sales person/total sales people.
Show how many contacts are in each of the contact types per sales person and by total sales team.
Show the number of contacts deleted by each sales person and by total sales team and show the contact information of those contacts that were deleted.
Show the effectiveness of the emails sent by how many were opened, how many were not opened, how many links were clicked and by who and when, show how many unsubscribed, and show how many were bounced back.

Organizational/Sales Manager Features

Now you can connect your sales team or organization that works together to maximize referrals, sales quotas, and the bottom line.

You will be able to manage accounts between sales people. You will have the ability to transfer clients from one sales associate to another. You will have the ability to assign a sales person to an existing client base if a former sales associate can no longer manage their accounts. You will be able to add and delete sales associates to an organization.

View Users

You will be able to create reports that show how many prospects were added to a database by each sales person. Create a report, by each sales person or by group that shows how many prospects were converted to clients.

To save time and effort, templates and campaigns created by individual sales persons can be shared throughout the organization. This way you can use the templates that look the best, have the best information, or just save time for a new sales person who got hired on.

View Templates

Why Follow Up Sometimes Gets Neglected After asking many small business owners & sales persons the reason they don’t follow up you can often hear responses such as, "I don’t have the sales staff to chase down all our leads", or "We’re usually too busy to do a lot of follow up", or "I have too many prospects to be able to keep in touch with them all."

These responses automatically set off red flags that they lack a systematic process for following up. The problem is not that they don’t have the capacity to follow up with prospects; it’s that they don’t have the systems in place to do it.

The typical sales person may send one follow up email, mail out a single brochure or catalog, make one follow up call, or send out one fax, and then sit back and wait... Wait for the prospect to visit their web site, place an order, email with further questions, or take another desired action. Even seasoned sales people that are keenly aware of the value of follow up sometimes neglect this crucial activity.

Offline follow up, of course, is more time-consuming and expensive than online follow up, considering the time and expense involved in long distance phone and fax calls, mailing or shipping of marketing materials, and so forth.

Due to its speed and extremely low cost, email could be considered the ideal follow up marketing tool. However, without an efficient system for implementing email follow up, problems can still arise.

Why the Need for Follow Up? It's a fact that most people typically don't buy (or take other desired action) as a result of an initial marketing contact, even if they are perfectly targeted, prime candidates for the offer.

What's more, it's not unusual for some follow up marketing contacts to generate approximately the same percentage of sales or other desired action as the initial contact. tact.
There are a variety of things that can prevent prospects from taking desired action as a result of initial marketing contact. For instance, they may....

• have forgotten about your offer;
• simply be procrastinating for one reason or another;
• have misplaced your offer, or in the case of email, accidently deleted it;
• be swamped with so many other things to do that they haven't yet found enough time to act;
• be distracted by information overload or other things in their very busy lives that they missed your first contact entirely;
• not yet have enough information to decide what to do about your offer;
• not have enough money to buy at this time;
• haven't yet developed enough trust in you;
• Or any number of other reasons.

What Does a Good Follow Up System Look Like? A good follow up marketing system should have three attributes.

It should be systematic, meaning that the follow up process is done the same way every time.
It should generate consistent, predictable results.
It should require minimal physical interaction to make it run, meaning it should be able to run on autopilot

How to Put Your Follow Up Marketing System on Autopilot ClientTouch.com is the key to developing a powerful follow up marketing system because it overcomes the number one reason most businesses and sales people don’t follow up. It’s the required physical interactions (i.e. printing letters, sending emails, inputting leads etc.) where 99% of all the breakdowns happen in well-intentioned follow up marketing systems.

You must automate your follow up system as much as possible so that there are few physical interactions from you or your sales team, if you’re a business owner or sales manager, with the system.

To automate your follow-ups you should consider using robotic marketing systems.
Imagine you or your sales team developing new prospects, managing current clients, or building business partnerships when they give their contact information via personal meeting. Then, have them receive a twelve-sequence email campaign containing your most persuasive marketing messages – automatically!

Will this tool replace a sales person? Absolutely not! The sales person still has to get out there and generate prospects, build relationships through direct interaction, and cultivate prospect and client trust. This tool will help him do all this easier and more efficiently.

ClientTouch.com will boost your closing rate and dramatically increase your customer satisfaction. Following up with systematic processes allows you to leverage your salespeople’s time and enhance their productivity, which will result in more sales with less effort and isn’t that what you want?